Managed Services & IT Support

What's included in an IP Solutions managed IT plan?

An IP Solutions managed IT plan gives Northern Indiana businesses a fixed monthly fee that covers a set number of support hours each month, sized to each client's needs. The plan is built on the same CyberDefense foundation we use everywhere. Device protection keeps each PC and server secure. Backup and recovery systems are developed, maintained, and monitored. Proactive protection means we examine error logs, apply upgrades, and track down intermittent problems before they cause downtime. Within your hours, our technicians also repair PC and server problems, document your network, and write an operations and procedures manual tailored to your business. Emergency calls and larger projects beyond the allotted hours are billed at reduced rates. Support is delivered by phone, remote session, or on-site visit from our Mishawaka office.

Helpdesk & Support

When PCs turn blue, the network goes down, or phone calls get dropped, even the most seasoned employee is prone to panic.

At IP Solutions, Inc. we know that when things go awry, the last thing you want to hear is that you'll have to wait your turn for technical support. Our technicians go out of their way to get clients back up and running, whether that takes a simple phone call, a remote session, or an office visit.

We provide:

• Minimal downtime (stable IT environment)
• Timely and cost-effective emergency service
• Strong backup and recovery processes
• Timely upgrades and enhancements
• Data security, including EDR and virus protection